Investor Charter
Investor Charter for Mutual Funds detailing vision, mission, investor rights, and dispute resolution mechanisms prescribed under SEBI guidelines.
Vision
To be an active, well-informed, and protected participant in the Indian securities market, contributing to wealth accumulation and the nation's economic development through transparent and professionally managed collective investment vehicles.
Mission
To invest in mutual fund schemes aligned with personal financial horizons, goals, and risk profiles, while exercising statutory investor rights and maintaining diligent oversight of investments.
Rights of Mutual Fund Investors
Statutory protections guaranteed under SEBI (Mutual Funds) Regulations
Right to Fair Treatment & Transparency
Receive transparent, unbiased, and factual information on scheme features, investment objectives, past track records, asset allocations, and all associated costs and expense ratios.
Timely Allotment & Account Statements
Receive confirmation of unit allotment and statement of account / Consolidated Account Statement (CAS) via electronic or physical means within the regulatory turnaround time specified by SEBI.
Timely Redemption Proceeds
Receive redemption or repurchase proceeds directly into the designated bank account within the SEBI-prescribed Turnaround Time (TAT) from the date of valid transaction acceptance.
Inspection of Material Documents
Inspect the Trust Deed, Investment Management Agreement, Custodial Agreement, and other statutory documents at the registered office of the AMC / Mutual Fund during business hours.
Periodic Disclosures & Annual Reports
Access daily scheme NAVs, monthly portfolio disclosures, half-yearly financial results, and annual reports / abridged summaries within prescribed statutory deadlines.
Prompt Grievance Redressal
Lodge complaints with the distributor, AMC, or directly via SEBI's SCORES portal and the SMART ODR platform for time-bound resolution.
Responsibilities of Investors
Due diligence, adherence to compliance, and proactive monitoring
Complete Formal KYC Verification
Provide accurate, verified PAN, identification, address proof, and bank credentials conforming strictly with SEBI and PMLA regulatory norms before initiating any financial transaction.
Read Scheme Information Documents
Carefully read and comprehend the Scheme Information Document (SID), Statement of Additional Information (SAI), and Key Information Memorandum (KIM) before committing capital.
Transact Through Legitimate Channels
Remit investment monies directly from verified investor bank accounts only. Never issue cash payments or third-party cheques to intermediaries or distributors.
Keep Contact Details Updated
Ensure your mobile number, email address, and bank account details remain continuously updated with RTAs (CAMS / KFintech) to receive official transaction alerts.
Register and Maintain Nominees
Mandatorily register nominees for all folios to protect the interests of legal heirs and ensure uninterrupted inheritance of assets.
Safeguard Credentials
Never share confidential credentials including OTPs, passwords, or transaction PINs with any third party, distributor, or agent.
Grievance Redressal Escalation Matrix
Structured steps for resolving investor queries and disputes
Level 1: Intermediary / Mutual Fund Distributor
Contact Mr. Nimesh C. Shah (ARN-363616) at +91 98251 43299 or write to nimeshcshah@gmail.com. Most operational queries are resolved within 2-3 working days.
Level 2: Asset Management Company (AMC) & RTA
If unsatisfied, investors may lodge a complaint with the Investor Relations Officer (IRO) of the concerned AMC or Registrar and Transfer Agent (CAMS / KFintech).
Level 3: SEBI SCORES & SMART ODR
Escalate unresolved complaints to SEBI via the SCORES 2.0 portal (scores.sebi.gov.in) or initiate online conciliation/arbitration on the SMART ODR platform (smartodr.in).